A laptop that stops charging is usually caused by a small, fixable problem, but sometimes it points to a failed adapter, battery or charging port. These checks are safe to do at home and will help you describe the problem when you contact a repair shop.
Safe checks
- Try a different wall socket or extension board to rule out the power source.
- Look at the adapter and cable for bends, cuts or a burning smell. Stop using a damaged adapter.
- Check that the plug is fully seated and that there is no dust or debris in the charging port.
- Notice whether the charging light comes on, flickers or stays off.
- If you have a second compatible adapter, try it. If the laptop charges, the first adapter is the problem.
What not to do
- Do not use a cheap, unmatched adapter with the wrong voltage
- Do not push anything metal into the charging port
- Do not open a swollen or hot battery
Tell the technician
Note the laptop brand and model, when it last charged normally, whether it was dropped or exposed to liquid, and what the light does. This speeds up diagnosis.
If the checks do not help, read about our laptop repair service or contact us.